DIGIPAY is an Aadhaar based payment system. CSC DIGIPAY is simple, secure and seamless payment gateway. This application is to make a payment, Balance inquiry, Aadhaar Pay and Cash Deposit. This payment Gateway is for CSC Operator to do their business. DIGIPAY works demographic and biometric/iris information of an individual. So, there is less chance of fraud. This service is currently working on windows and Android-based Laptop/Desktop/Mobile phones.
CSC DIGIPAY Download
if you want to download CSC DIGIPAY then you have to download it from below link:
Deposit Decline Refund Troubleshooting
If deposit transaction gets declined the balance which is debited from VLEs DigiPay ledger gets automatically refunded in DigiPay balance. To check the refunded amounts please follow the below steps:
(i) Open DigiPay and go to Passbook section.
(ii) Enter date [Day by Day] and then click on “Full Sync” option.
(iii) Check the refunded transaction with same RRN No.
Withdrawal Decline Refund Troubleshooting
If in any case the withdrawal transactions got declined, raise tickets in Digital Seva Portal with the details as mentioned below:
(i) RRN No :
(ii) Customer’s Bank name :
(iii) Customer’s Card No.:
(iv) Amount :
(v) Transaction Date :
(vi) VLE CSC ID:
(vii) VLE Mobile No.:
Cash withdrawal transactions which get rejected during the process but amount debited from customer account will refund back in the customer bank account by his bank in a time set by the bank. Declined transactions are not settled by CSC. However, after getting proper declined transaction details in ticket we will raise the complaint to the customer bank for refund in the customer account.
VLE has attempted the “Payout Request” and the payout amount is not credited in their DigiPay Registered Bank Account?
This happens when the bank account in DigiPay is incorrect. The amount will refund back in VLEs DigiPay Balance within 2-3 working days. Please follow the below steps to update bank details:
(i) Open Digipay and Go to the Profile section.
(ii) Enter your correct bank account details.
(iii) Authenticate your details by scanning Fingerprint.
(iv) Account details will be updated.